Important Information - Sync your Annotations
Before going through the following suggestions, we recommend that you back up any saved passages, notes, highlights, tags, reading plans, and/or book ribbons to the Olive Tree Study Sync servers. To do so, take the following steps:
- Tap the Menu icon in the upper left corner.
- Tap 'Sync'.
- If sync fails, please contact Customer Support before proceeding.
Restart Your Device
Please try a simple restart of your device. If it hasn't been turned off in a while, it may exhibit some odd behavior with running certain applications.
Check for Updates to the Bible Study App
It may be possible that the problem you are encountering was fixed in an update to the program. Check for any updates by opening the Google Play Store, tapping the Menu icon, tapping 'My apps & games', and 'Updates'.
Re-download Your Resource (If Applicable)
Depending on your issue, you may need to remove and re-download the resource you are having problems with. To do so:
- Tap the Library icon on the toolbar (three-book icon with a cross).
- Confirm you are on the 'Device' tab.
- Tap and hold a resource cover/title and tap 'Offload'.
Next, download your resource again by following the steps below:
- Tap the Store icon on the toolbar (shopping cart).
- Tap Purchased at the bottom of the screen.
- Tap Download on the resource.
- Tap Open to view the resource in the app.
Rescan Library
From within the Olive Tree Bible App, follow the steps below:
- Select the Settings icon (looks like a gear).
- Select Advanced Settings.
- Select Other Settings.
- Select Rescan Library.
- Select OK.
- Force close the app and re-open it to see if the issue is resolved.
Delete the Config Folder
You will need to access your internal memory or SD card by using a USB connection to your computer or by downloading and/or using a file manager application from the Google Play Store (such as the free Astro File Manager app).
- Using the file manager, navigate in your device storage to Android/data/biblereader.olivetree/files
- Delete the Config folder from the Olive Tree directory, which will be located either on your internal memory/card or on your external SD card.
- After you have deleted it, reboot your device.
- Next, re-enter your username and password. To do this, open the Olive Tree Bible App and follow these steps:
- Tap the Settings icon on the toolbar (gear icon).
- Tap Advanced Settings.
- Tap Account Settings.
- Tap Account Settings again.
- Enter your Olive Tree account credentials and tap Login.
Delete the Managed Data Folder
Important: Please remember that the following step will remove your annotations (notes, saved passages, highlights, etc.). Please see steps above for syncing annotations to our servers before proceeding.
You will need to access your internal memory or SD card by using a USB connection to your computer or by downloading and/or using a file manager application from the Google Play Store (such as the free Astro File Manager app).
- Using the file manager, navigate in your device storage to Android/data/biblereader.olivetree/files
- Locate the 'managed_data' folder and delete it.
- After you have deleted the directory, reboot your device and try your app again.
Delete the Entire Olive Tree Directory:
Important: Please remember that the following step will remove your annotations. Please see steps above for syncing annotations to our servers before proceeding.
The directory can be deleted using a file management program or with your device connected to a PC. Once you have deleted the directory, re-open the app. At this point, any products that came bundled with the application will need to be reinstalled by accessing your library. You will first need to log into your Olive Tree account to download your books.
Contact Our Support Team
It is possible that your app will require further troubleshooting steps than what is listed above. Please contact our Customer Support team so that they can assist you with the issue you are experiencing.
We DO NOT recommend reinstalling the app without being told to do so by our Customer Support staff. This can lead to permanent loss of your annotations.