The study sync process pushes your annotations (notes, highlights, reading plans, saved passages, book ribbons, categories, and tags) from your device to your Olive Tree account on OliveTree.com. Syncing allows you to access your annotations within the Olive Tree app on your other devices. Sync also backs up your annotations so you have them saved outside your device(s). If you get a new device or need to reinstall the Olive Tree app, you can perform a sync to access any annotations that were previously synced to your Olive Tree account.
How to Sync
Follow these steps to turn automatic sync on or off in your Olive Tree app:
- Tap the Settings icon on the toolbar (gear icon).
- Tap Advanced Settings.
- Tap 'Sync Settings'.
- You can turn 'Automatically Sync My Data' ON or OFF. You can also choose to 'Sync on WiFi only'.
If you choose to disable automatic sync, you can manually sync by tapping the Menu icon (three lines) and Sync in the upper right corner.
Troubleshooting
If sync is giving you an error message or is not completing, here are some initial trouble-shooting steps you can follow before you contact Customer Support:
Make Sure Notes are Titled:
Our sync system requires titles for all annotations. We have found cases where missing note titles can cause sync to fail. Please access 'Notes' within your app under the Menu and sort your notes by title to locate any notes that are not titled. Add titles to any that are missing and try syncing again.
Reboot your Device:
Please try a simple restart of your device. If it hasn't been turned off in a while, it may exhibit some odd behavior with running certain applications. Once you have rebooted your device, try syncing again.
Re-Enter your Account Details:
Please re-enter your username (likely an e-mail address) and password to ensure that you are signed in properly. Here are the steps you can follow to do this:
- Open the Olive Tree Bible App.
- Tap the Settings icon on the toolbar.
- Tap 'Advanced Settings'.
- Tap 'Account Settings'.
- Tap 'Account Settings' again.
- Enter your log-in information.
- Tap 'Login'.
If the log in fails, please contact our Customer Support team using the link below.
Check your Internet Connection:
Please check for connectivity within the app using these options:
- Try opening the Store from within The Bible Study App.
- Try reaching sync.olivetree.com from the browser on your device.
- Try 'google.com' from your web browser to ensure connectivity.
If your app is still not syncing, please contact our Customer Support team.