Having trouble with the Olive Tree Bible App on your iPhone or iPad?
This guide offers step-by-step solutions for common problems you may encounter. Since every issue is unique, you might not need to complete every step — just follow what applies until your problem is fixed.
If you feel unsure at any point, don’t hesitate to contact our Customer Support team with a detailed description of your issue. We’re here to help!
Troubleshooting Steps
IMPORTANT INFORMATION - SYNC YOUR ANNOTATIONS:
Before going through the following suggestions, we recommend that you back up any saved passages, notes, highlights, and/or book ribbons to the Olive Tree Study Sync servers. To do so, follow these steps:
- Tap the Menu icon in the upper left corner.
- Tap 'Sync'.
- If you receive any errors, please refer to the troubleshooting steps in this Study Sync article before proceeding.
RESTART YOUR DEVICE:
Please try a simple restart of your device. If it hasn't been turned off in a while, it may exhibit some odd behavior with running certain applications. If you are not familiar with restarting your iOS device, steps are available on Apple's website here.
RESCAN LIBRARY:
Open the general Settings application for your device (this is not in the Olive Tree Bible App, but in the Settings app), select Apps. Then, scroll down and select the Olive Tree app you have installed. Toggle the 'Rescan Library' option to the 'On' position.
Re-open the Olive Tree Bible App. You should see a prompt saying that the app needs to be re-started. Tap OK and open the app to see if the issue is resolved.
RESET SETTINGS AND LOGIN TO YOUR OLIVE TREE ACCOUNT:
Open the general Settings application for your device and select Apps. Then, scroll down and select the Olive Tree app you have installed. Toggle the 'Reset Settings' option to the 'On' position.
Re-open the Olive Tree Bible App. You should see a prompt saying that the app needs to be re-started. Tap OK and open the app again.
Resetting settings will log you out of your account, so you'll need to log back in. To log into your account:
- Tap the Settings icon.
- Tap Advanced Settings.
- Tap Login / Register at the bottom of the Advanced Settings menu and enter your username and password.
Check to see if your issue is resolved.
CHECK FOR APP UPDATES:
It's possible that the problem you are encountering was fixed in an update to the app. To check for app updates, open the App Store, then select your user profile icon in the top right corner. Any available updates should be listed below 'Available Updates'. If you find the Olive Tree Bible App you have installed listed, tap 'Update' to update it.
RE-DOWNLOAD YOUR TITLE:
Depending on your issue, you may need to re-download the Bible or book you are having problems with.
Follow these steps to remove and re-download a resource from within the app:
- Tap the Library icon on the toolbar (three-book icon with a cross).
- Confirm you are on the 'Device' tab.
- In the List View, tap the three-dot icon to the right of the title and tap 'Offload'.
- In the Grid View, tap and hold a resource and tap 'Offload'.
Next, download your resource again by following the steps below:
- Tap the Library icon.
- Tap Cloud.
- Locate the title you wish to re-download and tap it to initiate the download.
Contact Our Support Team
If you’ve tried all these steps and still have problems, please contact our Customer Support team. We’ll help you troubleshoot further.
We DO NOT recommend reinstalling the app without being instructed to do so by our Customer Support staff. This can lead to permanent loss of your annotations (notes, highlights, etc.)