About Olive Tree Study Sync
Study Sync synchronizes your study data—including notes, highlights, reading plans, saved passages, book ribbons, categories, and tags—between your devices and your Olive Tree account. This allows you to access your study data on all your devices using the Olive Tree Bible App.
Study Sync also securely backs up your data to your Olive Tree account, helping protect your work if you get a new device or reinstall the Olive Tree app. Any data that was previously synced to your Olive Tree account can be restored when you sign back in.
Turn Automatic Sync On or Off
Follow these steps to turn automatic sync on or off in the Olive Tree Bible App:
- Tap the Settings icon on the toolbar (gear icon).
- Tap Advanced Settings.
- Tap Automatic Sync.
- Toggle Automatically Sync My Data on or off according to your preference.
- Toggle Sync on Wi-Fi Only on or off according to your preference. We generally recommend leaving this setting off unless you have a limited cellular data plan.
If you disable automatic sync, you can manually sync your data by tapping Menu, then Sync.
Troubleshooting Sync
If you receive an error message while syncing or your sync does not complete, try the following steps before contacting Customer Support.
Restart Your Device
Restart your device, then open the Olive Tree Bible App and try syncing again. For instructions on restarting your iOS device, please see Apple's website here.
Reset Settings
If restarting your device does not resolve the issue, you can try resetting the app's settings.
- Open the Settings app on your device.
- Tap Apps, then scroll down and select the Olive Tree app.
- Turn Reset Settings on.
- Reopen the Olive Tree Bible App. You should see a prompt indicating that the app needs to be restarted. Tap OK, then open the app again.
Resetting settings will log you out of your Olive Tree account, so you will need to sign back in.
To log back into your account:
- Tap the Settings icon.
- Tap Advanced Settings.
- Tap Login / Register at the bottom of the Advanced Settings menu.
- Enter your username and password.
Try syncing again to see if the issue has been resolved. If not, continue to the next step.
Check Your Internet Connection
If you still cannot sync, check your internet connection:
- Try opening the Store from within the Olive Tree Bible App by tapping the Store (shopping cart) icon.
- Open a website in your web browser, such as Safari, to confirm that your device has an active internet connection.
If your internet connection is working but the app is still not syncing, please contact our Customer Support team. We’ll help you troubleshoot further.