About Olive Tree Study Sync
The Study Sync process pushes your annotations (notes, highlights, reading plans, saved passages, book ribbons, categories, and tags) from your device to your Study Sync account on OliveTree.com. Syncing allows you to access your annotations within the Olive Tree app on your other devices. Sync also backs up your annotations so you have them saved outside your device(s). If you get a new device or need to reinstall the Olive Tree app, you can perform a sync to access any annotations that were previously synced to your Study Sync account.
How to Sync:
To turn automatic sync on or off in your Olive Tree app, follow these steps:
- Tap the Settings icon on the toolbar (gear icon).
- Tap Advanced Settings.
- Tap Automatic Sync.
- You can turn 'Automatically Sync My Data' ON or OFF. You can also choose to 'Sync on WiFi only'.
If you choose to disable automatic sync, you can manually sync by tapping the Menu and then Sync.
If sync is giving you an error message or is not completing, here are some initial trouble-shooting steps you can follow before you contact Customer Support:
Make Sure Notes are Titled:
Our sync system requires titles for all annotations. We have found cases where missing note titles can cause sync to fail. Please access the 'Notes' within your app under the Menu and sort your notes by title to locate any notes that are not titled. If titles are missing on any notes, please add titles and try syncing again.
Reboot your Device:
Please try a simple restart of your device. If it hasn't been turned off in a while, it may exhibit some odd behavior with running certain applications. If you are not familiar with restarting your iOS device, instructions are available on Apple's website here. Once you have rebooted your device, try syncing again.
Tap on the general Settings application for your device and scroll down until you see the Olive Tree app you have installed. Tap on the app, and select 'ON' for 'Reset Settings'.
Open the Bible Study app again. You will see a prompt saying that the app needs to be re-started. Tap OK and open the app again.
Resetting settings will log you out of your account, so you'll need to log back in. To log into your account, tap the Menu icon in the upper left corner, tap Login/Register at the bottom of the screen, and enter in your Olive Tree username and password. Try syncing again to see if the issue is resolved. If not, proceed to the next step.
Check your Internet Connection:
If you still cannot sync, please check your Internet connection using these options:
- Try opening the store from within the app by tapping the Menu and Store.
- Try reaching sync.olivetree.com from the browser on your device.
- Try 'Google.com' to ensure connectivity.
If your app is still not syncing, please contact our support team.