Having trouble with the Olive Tree Bible App on your Windows device?
This guide offers step-by-step solutions for common problems you may encounter. Since every issue is unique, you might not need to complete every step — just follow what applies until your problem is fixed.
If you feel unsure at any point, don’t hesitate to contact our Customer Support team with a detailed description of your issue. We’re here to help!
Troubleshooting Steps
IMPORTANT INFORMATION - SYNC YOUR ANNOTATIONS:
Before going through the following suggestions, we recommend that you back up any saved passages, notes, highlights, tags, reading plans, and/or book ribbons to the Olive Tree Study Sync servers. To do so, follow these steps:
- Select the Menu icon in the upper left corner.
- Select the 'Sync' button.
- When sync is finished, you'll see a sync time and/or date.
- If you receive any errors, please refer to the troubleshooting steps in this Study Sync article before proceeding.
FORCE CLOSE THE APP:
To completely close and re-open your Olive Tree app:
- Select Ctrl-Alt-Del on your keyboard
- Select 'Task Manager'
- Locate and select the Bible by Olive Tree App in the list of open applications
- Select 'End Task'
- Re-open the Olive Tree Bible App
- Check to see if your issue is resolved
RESTART YOUR DEVICE:
Please try a simple restart of your device. If it hasn't been turned off in a while, it may exhibit some odd behavior with running certain applications.
CHECK FOR APP UPDATES:
It's possible that the problem you are encountering was fixed in an update to the app.
- Open your device app store.
- Search for 'Olive Tree.'
- When our app appears, select it.
- There will be a button near the title.
- If that button says 'Update,' tap that button to update the app.
- If the button says 'Open' then you are already on the current version.
RE-ENTER YOUR LOGIN INFORMATION:
It is possible that your account information is incorrect. Re-entering your username and password will ensure there are no errors.
- Select the Menu icon in the upper left corner.
- Scroll to the bottom of the screen.
- Select Account or Login/Register.
- NOTE: If previously logged in with an account, select the email listed next to 'Logged in as'.
- Enter your Olive Tree account credentials and select Login.
RE-DOWNLOAD YOUR TITLE:
Depending on your issue, you may just need to remove and re-download the book you are having problems with. Follow these steps to remove and re-download a book from within the app:
- Select the Library icon on the toolbar (three-book icon with a cross).
- Confirm you are on the 'Device' tab.
- Right-click the cover/title of the book and select 'Offload' or 'Offload All Volumes'.
Next, download your book again by following the steps below:
- Select 'Library' (three book icon) from the top toolbar.
- Select the 'Cloud' tab.
- Right-click the cover/title you wish to download.
- Select 'Download' or 'Download All'.
- When the title is done downloading, select the cover/title again to open it in the main reading window.
Contact Our Support Team
If you’ve tried all these steps and still have problems, please contact our Customer Support team. We’ll help you troubleshoot further.
We DO NOT recommend reinstalling the app without being instructed to do so by our Customer Support staff. This can lead to permanent loss of your annotations (notes, highlights, etc.)