About Olive Tree Study Sync
The Study Sync process pushes your annotations (notes, highlights, reading plans, saved passages, book ribbons, categories, and tags) from your device to your Olive Tree account on OliveTree.com.
Syncing allows you to access your annotations within the Olive Tree Bible App on your other devices. Sync also backs up your annotations so you have them saved outside your device(s).
If you get a new device or need to reinstall the Olive Tree Bible App, you can perform a sync to access any annotations that were previously synced to your Olive Tree account.
How to Sync
To turn automatic sync on or off in your Olive Tree app, follow these steps:
- Select the Settings icon on the toolbar (gear icon) and select Advanced Settings.
- Under General settings, you can enable/disable sync.
If you choose to disable automatic sync or you want to sync yourself, you can manually sync by following these steps:
- Select the Menu icon.
- Select Sync and wait until sync reaches 100%.
Troubleshooting
If sync is giving you an error message or is not completing, here are some initial trouble-shooting steps you can follow before you contact Customer Support:
Make Sure Notes are Titled:
Our sync system requires titles for all annotations. We have found cases where missing note titles can cause sync to fail. Please access the 'Notes' within your app under the Menu and sort your notes by title to locate any notes that are not titled. If titles are missing on any notes, please add titles and try syncing again.
Reboot your Device:
Please try a simple restart of your device. If it hasn't been turned off in a while, it may exhibit some odd behavior with running certain applications. Once you have rebooted your device, try syncing again.
Re-enter your Account Information:
It is possible that your account information is incorrect. Re-entering your username and password will ensure there are no errors in the account information.
- Select the Menu icon on the toolbar.
- Select Login/Register or Account.
- Remove and re-enter your log-in information or select 'Create a Free Olive Tree Account'.
Check your Internet Connection:
If you still cannot sync, please check your Internet connection using these options:
- Try opening the store from within the app by tapping the Store Icon.
- Try 'Google.com' in a web browser to ensure connectivity.
If your app is still not syncing, please contact our Customer Support team. They will be happy to help you troubleshoot further.