About Olive Tree Study Sync
The Study Sync process pushes your annotations (notes, highlights, reading plans, saved passages, book ribbons, categories, and tags) from your device to your Study Sync account on OliveTree.com. Syncing allows you to access your annotations within the Olive Tree app on your other devices. Sync also backs up your annotations so you have them saved outside your device(s). If you get a new device or need to reinstall the Olive Tree app, you can perform a sync to access any annotations that were previously synced to your Study Sync account.
How to Sync:
To turn automatic sync on or off in your Olive Tree app, follow these steps:
- Tap the Settings icon on the toolbar (gear icon).
- Tap Advanced Settings.
- Under the General settings you can enable/disable Sync.
If you choose to disable automatic sync, you can manually sync by tapping the Menu and then Sync.
If sync is giving you an error message or is not completing, here are some initial trouble-shooting steps you can follow before you contact Customer Support:
Make Sure Notes are Titled:
Our sync system requires titles for all annotations. We have found cases where missing note titles can cause sync to fail. Please access the 'Notes' within your app under the Menu and sort your notes by title to locate any notes that are not titled. If titles are missing on any notes, please add titles and try syncing again.
Reboot your Device:
Please try a simple restart of your device. If it hasn't been turned off in a while, it may exhibit some odd behavior with running certain applications. Once you have rebooted your device, try syncing again.
Re-enter your Account information:
It is possible that your account information is incorrect. Re-entering your username and password will ensure there are no errors in the account information.
- Select the Menu icon on the toolbar.
- Select Login/Register.
- Remove and Re-enter your log-in information or select 'Create a Free Olive Tree Account'.
Check your Internet Connection:
If you still cannot sync, please check your Internet connection using these options:
- Try opening the store from within the app by tapping the Store Icon.
- Try reaching sync.olivetree.com from the browser on your device.
- Try 'Google.com' to ensure connectivity.
If your app is still not syncing, please contact our support team.