About Olive Tree Study Sync
Study Sync synchronizes your study data—including notes, highlights, reading plans, saved passages, book ribbons, categories, and tags—between your devices and your Olive Tree account. This allows you to access your study data on all your devices using the Olive Tree Bible App.
Study Sync also securely backs up your data to your Olive Tree account, helping protect your work if you get a new device or reinstall the Olive Tree app. Any data that was previously synced to your Olive Tree account can be restored when you sign back in.
Turn Automatic Sync On or Off
In the app settings, you can enable or disable automatic sync.
Select the Settings icon on the toolbar (gear icon) and select Advanced Settings.
Under General settings, you can enable/disable sync.
If you choose to disable automatic sync, you can manually sync through the menu.
Select the Menu icon.
Select Sync and wait until sync reaches 100%.
Troubleshooting Sync
If you receive an error message while syncing or your sync does not complete, try the following steps before contacting Customer Support.
Restart Your Computer
Restart your computer, then open the Olive Tree Bible App and try syncing again.
Re-Enter Your Account Details
Re-enter your username and password to ensure you are signed in with your current account credentials.
- Select the Menu icon in the upper left corner.
- Select Login/Register or Account on the green bar.
- Remove and re-enter your log-in information.
If login fails, please contact our Customer Support team using the link below.
Check Your Internet Connection
If you still cannot sync, check your internet connection:
- Try opening the Store from within the Olive Tree Bible App by selecting the Store (shopping cart) icon.
- Open a website in your web browser, such as Google Chrome or Microsoft Edge, to confirm that your computer has an active internet connection.
If your internet connection is working but the app is still not syncing, please contact our Customer Support team. We’ll help you troubleshoot further.