Having trouble with the Olive Tree Bible App on your Mac?
This guide offers step-by-step solutions for common problems you may encounter. Since every issue is unique, you might not need to complete every step — just follow what applies until your problem is fixed.
If you feel unsure at any point, don’t hesitate to contact our Customer Support team with a detailed description of your issue. We’re here to help!
Troubleshooting Steps
IMPORTANT INFORMATION - SYNC YOUR ANNOTATIONS
Before going through the following suggestions, we recommend that you back up any saved passages, notes, highlights, and/or book ribbons to the Olive Tree Study Sync servers. To do so, follow these steps:
- In the left sidebar, select 'Sync'.
- If you receive any errors, please refer to the troubleshooting steps in this Study Sync article before proceeding.
RESTART YOUR MAC:
Please try a simple restart of your Mac. If your computer hasn't been turned off in a while, it may exhibit some odd behavior with running certain applications. If you are not familiar with restarting your computer, instructions are available on Apple's website here.
RESCAN LIBRARY:
- Ensure the Olive Tree Bible App is fully closed by secondary-clicking the app icon in the dock and selecting 'Quit'. Alternatively, with the program open, select 'Bible Study' in the top bar, then 'Quit Bible Study'.
- While holding the 'control' key on your keyboard, select the Bible Study app icon.
- Select 'Open' and continue to hold the 'control' key on your keyboard until the 'Olive Tree Diagnostics' window appears.
- Toggle 'Rescan Library' on and then select 'Apply Changes and Quit'.
- Open the app and check if the issue is resolved.
RESET SETTINGS:
- Ensure the Olive Tree Bible App is fully closed by secondary-clicking the app icon in the dock and selecting 'Quit'. Alternatively, with the program open, select 'Bible Study' in the top bar, then 'Quit Bible Study'.
- While holding the 'control' key on your keyboard, select the Bible Study app icon.
- Select 'Open' and continue to hold the 'control' key on your keyboard until the 'Olive Tree Diagnostics' window appears.
- Toggle 'Reset Settings' on and then select 'Quit'.
- Open the app.
Resetting settings will log you out of your account, so you'll need to log back in. To log into your account:
- Select 'Sign In' in the left sidebar.
- Enter your username and password and then select 'Sign In'.
Check to see if your issue is resolved.
CHECK FOR APP UPDATES:
It's possible that the problem you are encountering was fixed in an update to the app. You can check if there is a newer version by opening the App Store and selecting 'Updates'. The app will be listed if there is an update available. After downloading any available updates, check to see if your issue is resolved.
RE-DOWNLOAD YOUR TITLE:
Depending on your issue, you may need to re-download the Bible or book you are having problems with.
- Select the Library icon on the toolbar (three-book icon with a cross).
- Confirm you are on the 'Device' tab.
- In the Library List View, select the three-dot icon to the right of the title and choose 'Offload' or 'Offload All Volumes'.
- In the Library Grid View, secondary-click (or, hold control and click) on a resource and choose 'Offload' or 'Offload All Volumes'.
- Select 'Cloud'.
- Locate and select the title(s) you wish to download. For sets, you will need to also select 'Download All'.
Contact Our Support Team
If you’ve tried all these steps and still have problems, please contact our Customer Support team. We’ll help you troubleshoot further.
We DO NOT recommend reinstalling the app without being instructed to do so by our Customer Support team. This can lead to permanent loss of your annotations (notes, highlights, etc.)