About Olive Tree Study Sync
Study Sync synchronizes your study data—including notes, highlights, reading plans, saved passages, book ribbons, categories, and tags—between your devices and your Olive Tree account. This allows you to access your study data on all your devices using the Olive Tree Bible App.
Study Sync also securely backs up your data to your Olive Tree account, helping protect your work if you get a new device or reinstall the Olive Tree app. Any data that was previously synced to your Olive Tree account can be restored when you sign back in.
Turn Automatic Sync On or Off
Follow these steps to turn automatic sync on or off in the Olive Tree Bible App:
- Select Bible Study in the top menu bar.
- Select Advanced Settings.
- Select Automatic Sync.
- Toggle Automatically Sync My Data off or on depending on your preference.
If you choose to disable automatic sync, you can manually sync by selecting the 'Sync' option in the left sidebar.
Troubleshooting Sync
If you receive an error message while syncing or your sync does not complete, try the following steps before contacting Customer Support.
Restart Your Computer
Restart your computer, then open the Olive Tree Bible App and try syncing again. If you are not familiar with restarting your computer, instructions are available on Apple's website here.
Reset Settings
If restarting your computer does not resolve the issue, you can try resetting the app's settings.
- Ensure the Olive Tree Bible App is fully closed by secondary-clicking the app icon in the dock and selecting 'Quit'. Alternatively, with the program open, select 'Bible Study' in the top bar and then 'Quit Bible Study'.
- While holding the 'control' key on your keyboard, select the Bible Study app icon.
- Select 'Open' and continue to hold the 'control' key on your keyboard until the 'Olive Tree Diagnostics' window appears.
- Toggle 'Reset Settings' on and then select 'Apply Changes and Quit'.
- Open the Bible Study app.
Resetting settings will log you out of your account, so you'll need to log back in. To log into your account:
- Select 'Sign In' in the left sidebar.
- Enter your username and password and then select 'Sign In'.
Try syncing again to see if the issue is resolved. If not, proceed to the next step.
Check Your Internet Connection
If you still cannot sync, check your internet connection:
- Try opening the Store from within the Olive Tree Bible App by selecting the Store (shopping cart) icon.
- Open a website in your web browser, such as Safari, to confirm that your computer has an active internet connection.
If your internet connection is working but the app is still not syncing, please contact our Customer Support team. We’ll help you troubleshoot further.