About Olive Tree Study Sync
The Study Sync process pushes your annotations (notes, highlights, reading plans, saved passages, book ribbons, categories, and tags) from your device to your Olive Tree account. Syncing allows you to access your annotations within the Olive Tree app on your other devices. Sync also backs up your annotations so you have them saved outside your device(s). If you get a new device or need to reinstall the Olive Tree app, you can perform a sync to access any annotations that were previously synced to your Study Sync account.
How to Sync:
Follow these steps to turn automatic sync on or off in your Olive Tree app:
- Select the Settings icon on the toolbar (gear icon).
- Select Advanced Settings.
- Select Automatic Sync.
If you choose to disable automatic sync, you can manually sync by selecting the 'Sync' option in the left sidebar or by selecting File in the top bar, then 'Sync'.
Troubleshooting:
If sync is giving you an error message or is not completing, here are some initial troubleshooting steps you can follow before you contact Customer Support:
Restart your Computer:
Please try a simple restart of your Mac. If your computer hasn't been turned off in a while, it may exhibit some odd behavior with running certain applications. If you are not familiar with restarting your computer, instructions are available on Apple's website here. Once you have restarted your computer, try syncing again.
Reset Settings:
- Ensure the Olive Tree Bible App is fully closed by secondary-clicking the app icon in the dock and selecting 'Quit'. Alternatively, with the program open, select 'Bible Study' in the top bar and then 'Quit Bible Study'.
- While holding the 'control' key on your keyboard, select the Bible Study app icon.
- Select 'Open' and continue to hold the 'control' key on your keyboard until the 'Olive Tree Diagnostics' window appears.
- Toggle 'Reset Settings' on and then select 'Quit'.
- Re-open the app.
Resetting settings will log you out of your account, so you'll need to log back in. To log into your account:
- Select 'Sign In' in the left sidebar
- Enter your username and password and then select 'Sign In'.
Try syncing again to see if the issue is resolved. If not, proceed to the next step.
Check your Internet Connection:
If you still cannot sync, please check your Internet connection using these options:
- Try opening the store from within the app by selecting the Store (shopping cart) icon.
- Try 'Google.com' in your web browser to ensure connectivity.
If your app is still not syncing, please contact our Customer Support team.