This guide should be used if you are experiencing problems with the Olive Tree application on your Mac. Each problem is unique, so it’s possible that some of these steps may not be relevant to your particular issue. However, these are the steps that our support team would take to try and resolve the problem. Follow this guide and only take as many steps as needed to get your issue resolved.
If at any point you feel uncomfortable with the troubleshooting process, please feel free to contact our support team. Include a specific description of the issue you’re having and one of our support members will contact you as quickly as possible.
If possible, sync your annotations before continuing with troubleshooting steps. You will need an Olive Tree account to sync your annotations. Sign up for an account here.
Select 'File' from the top menu
If you are not signed in, you will be prompted to sign into your Olive Tree account
Reboot your Mac:
If your Mac hasn’t been restarted in a while it may exhibit some odd behavior with running certain applications. Please restart your computer.
If restarting your computer does not solve the issue, please try resetting settings by following the steps below:
Download the BibleReader diagnostic tool at this address:
Once it finishes downloading, double-click on the file to extract it and then open the extracted file called "BibleReaderDiag".
When you open the BibleReaderDiag app, a small window should open with several options. Click on "Reset Settings”. This will restart your Olive Tree app and revert it to its default settings. Open the application again to see if the problem is resolved. If not, continue with the steps below.
Check for updates of the app
It may be possible that the problem you are encountering was fixed in an update to the program. You can check if there is a newer version by opening your Mac App Store and selecting the “Updates” tab. The app will be listed if there is an update.
Redownload your title
Depending on your issue, you may just need to re-download the resource title (e.g. NASB, HCSB) with which you are having problems. To do so:
- Click on Purchased Books (left-hand column).
- Locate the product that is in question.
- Click on "Installed" or "Download" next to the title to download the resource again.
- Once the download has completed, select the product from the Library to see if the issue is fixed.
Reinstall your application
The most comprehensive suggestion is a full re-installation of your app. This should only be attempted if the above efforts fail. Please note that uninstalling and then reinstalling the program will cause you to lose any highlights, saved passages, and notes that have not been synced through our Study Sync backup system to the Olive Tree Study Sync server. Before re-installing the app, be sure you have backed up all your notes, saved passages, and highlights.
You will need an Olive Tree account to do this. You can create one here: https://www.olivetree.com/store/register.php if you don’t already have one. (Be sure to note your username and password.) Follow these steps to sync within the Mac app:
- Open the split window and click on 'My Stuff'.
- At the bottom of that window, click on the 'Sync' button.
- Enter your Olive Tree username and password if prompted.
- Your annotations should now start syncing to the server.
- Once complete, select "Sync Log" to ensure there were no errors.
Once you have successfully synced, quit the Bible Study app by secondary/right clicking on the icon and choosing 'Quit'.
Open a finder window and hold 'CMD' + 'Shift' + "G" on your keyboard. This should open a 'Go To' prompt. Enter the following into this prompt and hit enter: ~/library/containers
Delete the com.olivetree.BibleReaderMac folder by secondary/right clicking and choosing "Move to Trash"
Next, open the Applications folder. If this folder is not on your Task Bar, open Finder and select the Applications folder in the left window pane.
Find the 'Bible Study' icon in that folder, and drag it down to your Trash Can to remove it from your computer. Empty your Trash Can.
Once that is complete, reboot your Mac. Next, open the App Store and download the 'Bible Study' app again. After it has installed, please check to see if your issue is persisting before downloading all your purchased products.
Still having problems?
Submit a support ticket so one of our support members can provide you with further instructions. Be sure to include a specific description of the problem you’re experiencing so they can provide you with the most relevant information possible.