Olive Tree Rewards Program FAQ

What is the Olive Tree Rewards Program?

The Olive Tree Rewards Program lets you earn Points on qualifying purchases made through OliveTree.com and exchange your Points for Rewards Dollars that can be used toward future purchases on OliveTree.com.

You earn 10 Points for every $1 spent on qualifying purchases. Once you earn 500 Points, you can exchange them for $5 in Rewards Dollars.

Who Can Join the Rewards Program?

The Rewards Program is available to individual U.S. residents who meet the eligibility requirements in the Terms and Conditions.

Only one Rewards Program account is allowed per person.

How Do I Sign Up?

To enroll in the Rewards Program, visit OliveTree.com/rewards.

Follow the prompts to sign in to your Olive Tree account or create an account if you don't have one. Check the box to verify that you are a U.S. resident, then select Enroll Now.

There is no membership fee to join the Rewards Program.

How Do I Earn Points?

You can earn Points by making qualifying purchases on OliveTree.com while signed in to the Olive Tree account enrolled in the Rewards Program.

You earn 10 Points for every $1 spent on qualifying purchases. Points are calculated after discounts, offers, coupons, and Rewards Dollars are applied, and before tax and shipping costs.

The purchase amount is rounded up to the nearest dollar when Points are calculated. For example, a qualifying purchase of $5.75 earns 60 Points.

Sale and regularly priced items qualify, unless otherwise specified. Gift card purchases and group orders do not qualify, and other exclusions or Point limits may apply. Check product pages or promotional materials for specific restrictions.

Points typically appear in your account approximately 24 hours after your purchase, although processing times and website maintenance may cause delays.

You can view and track your Points in your Olive Tree account.

Do I Earn Points on In-App Purchases?

No. Points can only be earned from qualifying purchases made through OliveTree.com.

Purchases made through the Olive Tree app do not qualify for Points.

Do Previous Purchases Qualify for Points?

No. Purchases made before you enroll in the Rewards Program do not qualify for Points.

Only qualifying purchases made through OliveTree.com after enrollment count toward your Point balance.

How Do I Redeem My Points?

For every 500 Points, you can receive $5 in Rewards Dollars.

To redeem your Points, sign in to OliveTree.com and go to My Account > Rewards. Select Redeem Points for Dollars, choose the number of Points you want to redeem, and confirm your selection.

Points must be redeemed in 500-point increments. Once you redeem Points, the corresponding Rewards Dollars will be added to your account and your Point balance will be reduced.

You can view and track your available Rewards Dollars in your account on OliveTree.com.

What Is the Difference Between Points and Rewards Dollars?

Points are earned through qualifying purchases on OliveTree.com. You earn 10 Points for every $1 spent on qualifying purchases.

Rewards Dollars are created by redeeming Points. Every 500 Points can be exchanged for $5 in Rewards Dollars. Rewards Dollars can then be applied toward eligible purchases on OliveTree.com.

Points and Rewards Dollars have no cash value and cannot be redeemed for cash.

How Do I Use Rewards Dollars?

Rewards Dollars can be applied toward eligible purchases at checkout on OliveTree.com.

Rewards Dollars cannot be applied to taxes and cannot be used retroactively toward previous purchases.

Can I Use Rewards Dollars to Buy a Gift?

Yes. Rewards Dollars can be used toward eligible purchases made through OliveTree.com, including products purchased using the Give as Gift option.

However, Rewards Dollars cannot be used to purchase gift cards.

Do Gift Card Purchases Earn Points?

No. Purchasing a gift card does not qualify for Points.

However, when a Rewards Program member uses a gift card balance to purchase an eligible product on OliveTree.com, that purchase can qualify for Points.

Do Gift Purchases Earn Points?

Yes. Purchases made using the Give as Gift option on an OliveTree.com product page can qualify for Points.

Rewards Dollars can also be used toward these purchases.

Are Points Transferable?

No. Points and Rewards Program accounts are personal to the member and cannot be sold, transferred, assigned, or shared with others.

What Happens to My Points if I Return a Product?

If you return a product, the Points earned from that purchase will be deducted from your account.

If a return, refund, or credit adjustment results in an insufficient Point balance for Rewards Dollars that were previously redeemed, your Rewards Program account may have a negative Point balance. Future Points will be applied toward the negative balance until your balance becomes positive again.

Do Points Expire?

Points may expire under certain circumstances.

If you have no qualifying Point activity for three consecutive years, your Rewards Program membership may expire and your Points will expire with it. Certain Points or promotions may have additional expiration rules or limitations.

See the Terms and Conditions for complete details.

Where Can I Find the Rewards Program Terms?

For complete information about the Rewards Program, including eligibility, restrictions, Point expiration, and other terms, see the Rewards Program Terms and Conditions.

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