PLEASE NOTE: We have recently dropped support of some devices, find detailed information about which device are not supported in this article. Before following these troubleshooting steps please check that you do not have one of these devices.
The following basic troubleshooting steps help resolve most issues you may experience in the Olive Tree app on your Kindle Fire. Please note that you only need to do as many steps as it takes to solve the issue.
If possible, sync your annotations before continuing with troubleshooting steps. You will need an Olive Tree account to sync your app. If you are having difficulties syncing your annotations, please contact our support team before following these troubleshooting steps.
Restart Your Device:
Power off your device for 5 seconds and then turn it back on. Putting the Kindle in 'Sleep' mode does not power off your device.
Delete the Config Folder:
This step will reset the settings you have selected in the Olive Tree app. You will need to access your internal memory by using a USB connection to your computer or by using a file manager application from the Amazon Market (such as ES File Explorer, which is free).
If you're using the USB connection, please hook your device to your computer. Locate your Kindle Fire folder on your computer and then locate the Olive Tree Directory on your internal storage (likely biblereader.olivetree). In my Kindle Fire folder, I clicked on the Android folder and then data, biblereader.olivetree, and files. Next, delete the config folder from the Olive Tree folder by right clicking and choosing Delete. After you have deleted it, reboot your device.
If you're using a file explorer app (e.g. ES File Explorer), download it from the Amazon App Store. When you have the file manager app open, you'll see all the files from your Kindle listed. Navigate through the files until you find the biblereader.olivetree folder. Tap and hold the config folder and tap the trash can icon at the top of the screen. Tap OK when prompted. Power off your Kindle and restart it.
Once you have deleted the config folder using either method, restart your app to see if the bug has been fixed.
Delete the Managed Data Folder:
The ‘managed data’ folder contains all your user data (annotations, downloaded resources, etc.) Deleting this folder can help clear out any data that may be causing the app to experience errors. Important: Please remember that the following step will remove your annotations. If you have annotations that haven't yet been synced, please let me know.
To delete the managed data folder, you will need to access your internal memory by using a USB connection to your computer or by using your ES File Explorer app. Using either method, navigate to the Olive Tree directory (biblereader.olivetree), open it, and then delete the ‘managed data’ folder.
After you have deleted this folder, reboot your Kindle and try the Olive Tree app again. Re-sync your annotations. If the bug is still not resolved, please continue with the following steps.
Delete the Entire Olive Tree Directory:
Important: Please remember that the following step will remove all user data in the app.
Using the same steps as above, access your internal memory via your computer or a file explorer app. Once you find the Olive Tree folder, delete the full Olive Tree directory (all the options under 'files', including managed data, config, libraries, etc.). Once you have done this, restart your Kindle and open the app.
At this point, you will need to sign into your Olive Tree account again to sync and download any resources you want on this app. If the problem still exists, please follow the next set of steps.
Reinstall the Application:
Important: Please remember that the following steps will remove all user data in your Olive Tree app.
First, delete the Olive Tree folder as described in step 4 under 'Delete the Entire Olive Tree Directory'. Next, swipe down from the top of the screen to bring up your Settings. Tap More, Applications, and Installed Applications. Find Bible Study listed here, tap it, tap Uninstall, and tap OK to confirm that you want to uninstall the app. When the uninstall is finished, tap OK.
You can now reinstall the Bible Study App from the Amazon market. From the home page of your Kindle Fire, tap on the Apps button towards the top of the screen. Tap the Store button in the top right corner and type 'Olive Tree' in the search bar at the top of the screen. Tap the free Bible Study app and tap Download to get the app. Tap Open when the app is installed. At this point, you will need to sign into your Olive Tree account again to sync and download your resources.
Test the issues you were experiencing with the app before to see if the issues are resolved. If you're still having trouble, please e-mail our Customer Support team at firstname.lastname@example.org.