6.0 Android Tablet - Troubleshooting

This guide should be used if you are experiencing problems with the Olive Tree application on your Android Tablet. Each problem is unique, so it’s possible that some of these steps may not be relevant to your particular issue. However, these are the steps that our support team would take to cover all possible angles of the issue. Follow this guide and only take as many steps as needed to get your issue resolved.

 

If at any point you feel uncomfortable with the troubleshooting process, please feel free to contact our support team. Include a specific description of the issue you’re having and one of our support representatives will contact you as soon as possible.

 

If possible, sync your annotations before continuing with troubleshooting steps. You will need an Olive Tree account to sync your annotations. Sign up for an account here.

 

Disable Developer Options

Go to Settings (for your device, not in the Olive Tree app)>Developer Options>Apps>Don't keep activities (make sure that this is not checked).

Note: This setting may not be available depending on your version of Android.

 

Restart Your Device

Power off your device for five seconds and then turn it back on. Putting the phone in 'Sleep' mode does not power off your device.

 

Delete the Config Folder:

You will need to access your internal memory or SD card by using a USB connection to your computer or by using or downloading a file manager application from the Google Play Store (e.g. Astro File Manager, a free Google Play app).

 

Using the file manager, navigate in your device storage to Android/data/biblereader.olivetree/files and delete the Config folder from the Olive Tree directory, which will be located either on your internal memory/card or on your external SD card. After you have deleted it, reboot your device and try your app again. If the problems are still there, go to the next step.

 

Delete the Managed Data Folder:

Important: Please be aware that the following steps will remove your annotations.

 

You will need to access your internal memory or SD card by using a USB connection to your computer or by using or downloading a file manager application from the Google Play Store (e.g. Astro File Manager, a free Google Play app). 

 

Using the file manager, navigate in your device storage to Android/data/biblereader.olivetree/files and locate the 'managed_data' folder. Delete this folder. After you have deleted the directory, reboot your device and try your app again.

 

Delete the Entire Olive Tree Directory:

Important: Please be aware that the following steps will remove your annotations.

 

The biblereader.olivetree directory can be deleted using a file management program (see steps above) or with your device connected to a PC. Once you have done deleted the directory, reopen the Olive Tree app.

 

At this point, you will need to log into your Olive Tree account and download your books again through the Library, Store, and Account tab.

 

Clear Data:

Important: Please be aware that the following steps will remove your annotations.

 

Find the Settings in your device's Application Tray.

Tap on the Applications Menu.

Tap on Manage Applications.

Now find your Bible Study app.

Tap the Clear Data button.

Re-open the app to see if the issue has been fixed.

 

Reinstall the Application:

Important: Please be aware that the following steps will remove your annotations. Follow these steps to delete and re-install your Olive Tree application:

 

Delete the Olive Tree folder as described above.

Find the Settings app in your device's Application Tray.

Tap on the Applications Menu.

Tap on Manage Applications.

Now find your Bible Study application and open it.

Look for the Uninstall button.

 

Now you can reinstall the Bible Study App from the Google Play Store using these steps:

 

Exit to the home screen of your device and locate the Google Play Store.

Touch the menu button on your device.

Select My Apps and locate your Bible Study application.

Tap on it to begin the Installation.

Once installed, please reboot your device.

 

You will need to sign into your account, re-sync your annotations and re-install any products you purchased outside of the application.

 

Still having problems?

Submit a support ticket and one of our support members can provide you with further instructions. Be sure to include a specific description of the problem you’re experiencing so they can provide you with the most relevant information possible.

Have more questions? Submit a request