6.0 Windows Desktop - Troubleshooting

This guide should be used if you are experiencing problems with the Olive Tree application on your Windows computer. Each problem is unique, so it’s possible that some of these steps may not be relevant to your particular issue. However, these are the steps that our support team would take to try and resolve the problem. Follow this guide and only take as many steps as needed to get your issue resolved.

If at any point you feel uncomfortable with the troubleshooting process, please feel free to contact our support team. Include a specific description of the issue you’re having and one of our support members will contact you as quickly as possible.

If possible, sync your annotations before continuing with troubleshooting steps. You will need an Olive Tree account to sync your annotations. Sign up for an account here.

Select the ‘Bible Study’ menu in the upper left corner.

Select ‘Sync’.

If you are not signed in, you will be prompted to sign into your Olive Tree account.

1. Restart your PC.

A PC restart will help clear out any processes that are stuck and will make sure there aren’t any conflicts with other applications.

2. Reset the Olive Tree settings.

In order to reset settings, you need to access the built-in diagnostic tool.

You can access the diagnostic tool by holding the ‘Ctrl’ and ‘Shift’ keys on your keyboard while you click on the Olive Tree app icon to open the application.

A small window should open with four different options. Click on ‘Reset Settings’ to revert your Olive Tree app to its default settings. Select ‘Continue to Bible+’ and check to see if the issue has been resolved.

3. Check for updates.

We push out updates to add features, fix bugs, and improve performance. It’s possible that the problem may be fixed in the current version of the app if you are using an older version.

Click the ‘Bible Study’ button in the top left corner of the application to expose the app menu. Next, click the ‘Check for updates’ button.

If the app is up to date, you will see a pop-up message that says “Bible+ is up-to date”.

If latest version of the app is not installed, you will be prompted to update the app. Follow the onscreen instructions to make sure the latest version is installed.

4. Re-download the resource(s) that are exhibiting problems.

First, sign into your Olive Tree account:

Click the ‘Bible Study’ menu in the top left corner of the app. Click on the ‘Account’ button. Enter your account credentials in the popup that is displayed. Click the ‘Login’ button and the application will verify your account credentials. Once you sign in, the app will prompt you to restart. Click ‘OK’ and then restart the app.

Once the app is open again, click the ‘Purchased Books’ option from the left column to see a list of all the books registered to your Olive Tree account. You can re-download titles by clicking on the corresponding button next to that specific title. Even if the button says ‘Installed’, you can click on that button to start a new download of that resource. New downloads will replace the currently installed resource and will not take up additional memory.

5. Update/Install the latest version of .NET Framework.

Please check to make sure you have the most up-to-date version of the .NET Framework.  The application requires .NET Framework 4.0. You can check and install from here: http://www.microsoft.com/download/en/details.aspx?id=17851

6. Re-install the application.

The last resort in troubleshooting is a full re-installation of the Olive Tree application. This should only be attempted if the above efforts fail. Please note that uninstalling and re-installing the program will cause you to lose any bookmarks, highlights, and notes you have created unless you have utilized the Study Sync system. Before re-installing the Olive Tree app, be sure you have backed up all of your annotations and follow these steps to delete and re-download your app:

1. Uninstall the Bible Study software using your Control Panel
2. Delete any previously downloaded Bible Study setup files
3. Hit Windows key + "R" on your keypad to open the Run command prompt. Copy and paste the following into the prompt and hit enter: %AppData%
Delete the Olive Tree folder(s) from this window.
4. Hit Windows key + "R" on your keypad to open the Run command prompt. Copy and paste the following into the prompt and hit enter: %LocalAppData%
Delete the Olive Tree folder(s) from this window.
Note: You may not have Olive Tree folders in both these directories. If there is not an Olive Tree folder, then move on to the next step.

Restart your computer. Download and install the Bible Study app from the Olive Tree website: https://www.olivetree.com/pc/

Still having problems?

Submit a support ticket so one of our support members can provide you with further instructions. Be sure to include a specific description of the problem you’re experiencing so they can provide you with the most relevant information possible.

Have more questions? Submit a request