6.0 Windows Desktop - Study Sync Information and Troubleshooting

Understanding:

The Study Sync feature pushes your annotations (notes, highlights, bookmarks, book ribbons, tags, and reading plans) from your device to your Study Sync account on OliveTree.com. This allows you to access your annotations on your other devices by syncing. If you get a new device or need to reinstall the Olive Tree app, you can perform a sync to access any annotations that were previously synced to your Study Sync account.

How to Sync:

Select ‘Bible Study’ in the upper left corner. Select ‘Sync’, and you'll see the app sync in the lower left corner of the app. When sync has completed, you'll see a Last Sync message in the corner, e.g. Today at 2:37 PM.

If you are not logged in, you may be prompted to enter your Olive Tree account information before sync starts.

Basic Troubleshooting

If you are not able to sync successfully, please check the following:

Internet Connection: In order to sync successfully, make sure that your Windows computer is connected to the Internet. We also recommend loading the in-app store (Book Store) to ensure that the Olive Tree app is connected to the Internet.

30 Second Rule: To sync, you must wait 30 seconds after your sync competes on one device before syncing on another device.

Emoticons/Special Characters: The Study Sync feature does not work with emoticons or other unusual characters. Here are some examples: emoticons

If you are using any of these types of characters, please remove them from any notes (do not delete the note itself, just the emoticon) and try to sync again.

Password: We recommend that you re-enter your password in the Olive Tree app, in order to ensure that you are logged in properly. Re-enter your password by following the steps below:

From the top menu bar in the Olive Tree app, select 'Bible Study'.

Click ‘Account’.

Re-enter your username and password and click ‘Login’.

The app should restart after your login information is accepted.

If you do not recall your password, click here to reset it.

Still unable to sync? Please send in your diagnostic data to Support for review:

From your desktop, hold down CTRL+Shift while opening the Olive Tree app.

In the pop-up window that opens, select ‘Save Diagnostic Information’.

Save the diagnostic file and send it as an attachment to support@olivetree.com

Please include the troubleshooting steps you have tried, how long you have been experiencing the sync issue, and any other relevant information.

Support will contact you as soon as possible to help resolve the issue. In the meantime, please do not add any new notes, bookmarks or highlights.

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