5.4 Android Phone - Troubleshooting

Please note that this help article is for an older version of the Bible Study app. If you are using Android 4.0 or later, and you’ve installed the latest version of the app through the Google Play Store, please click here for up-to-date help articles.

This guide should be used if you are experiencing problems with the Olive Tree application on your Android Phone. Each problem is unique, so it’s possible that some of these steps may not be relevant to your particular issue. However, these are the steps that our support team would take to cover all possible angles of the issue. Follow this guide and only take as many steps as needed to get your issue resolved.
 
If at any point you feel uncomfortable with the troubleshooting process then please feel free to contact our support team. Include a specific description of the issue you’re having and one or our support members will contact you as quickly as possible.
 
If possible, sync your annotations before continuing with troubleshooting steps. You will need an Olive Tree account to sync your annotations. Sign up for an account here.
 
Disable Developer Options
Go to Settings (for your device, not in the Olive Tree app)>Developer Options>Apps>Don't keep activities (make sure that this is not checked.)
Note: this setting may not be available depending on your version of Android

Restart Your Device
Power off your device for 5 seconds and then turn it back on. Putting the phone in 'Sleep' mode does not power off your device.

Delete the Config Folder:
You will need to access your internal memory or SD card by using a USB connection to your computer, or by using or downloading a file manager application from the Google Play Store (such as Astro File Manager, which is free).

Using the file manager, delete the Config folder from the Olive Tree directory, which will be located either on your internal memory/card or on your external SD card.
After you have deleted it, reboot your device and try your reader again.
If the problems are still there, go to the next step.

Delete the Managed Data Folder:
Important: Please remember that the following step will remove your annotations.
You will need to access your internal memory or SD card by using a USB connection to your computer, or by using or downloading a file manager application from the Google Play Store (such as Astro File Manager, which is free).
Important: Please remember that the following step will remove your annotations.
Open the Olive Tree folder, locate the 'managed_data' folder and delete it.
After you have deleted the directory, reboot your device and try your reader again.

Delete the Entire Olive Tree Directory:
Important: Please remember that the following step will remove your annotations.

The directory can be deleted using a file management program or with your device connected to a PC. Once you have done this, reopen the program.
At that point any products that came bundled with the application will need to be reinstalled by accessing your library, and you will need to log into your Olive Tree account to download any additional products that you have purchased from outside of the application.

Reinstall the Application:
Important: Please remember that the following step will remove your annotations.

First, delete the Olive Tree folder as described above
Next, find the Settings in your device Application Tray
Tap on the Applications Menu
Tap on Manage Applications
Now find your Bible Study application and open it
Look for the Uninstall button
Now, reinstall the Bible Study App from the Google Play Store.
Exit to the home screen of your device, and locate the Google Play Store
Now touch the menu button on your device
Select My Apps and locate your Bible Study application
Tap on it to begin the Installation
Once installed, please reboot your device.
You will need to re-sync your annotations and reinstall any products you purchased outside of the application.

Still having problems?
Submit a support ticket so one of our support members can provide you with further instructions. Be sure to include a specific description of the problem you’re experiencing so they can provide you with the most relevant information possible.
Have more questions? Submit a request