We are happy to consider refund requests for Olive Tree purchases. Refund eligibility and the refund process depend on where the purchase was made.
Website Purchases
Refund requests for purchases made through OliveTree.com must be submitted within 30 days of the purchase date.
Apple App Store Purchases
We are unable to provide or guarantee refunds for purchases made through the Apple App Store. These purchases are processed through Apple's system and are subject to Apple's terms and conditions.
If you need assistance requesting a refund through Apple, please contact our Customer Support team at support@olivetree.com.
Google Play Purchases
We can provide refunds for purchases made through Google Play, but refunds are not guaranteed.
To request a refund for a purchase made through the Google Play Store, we need the order number that begins with "GPA." If you need assistance finding this order number, contact our Customer Support team at support@olivetree.com.
Refund Restrictions
In certain cases, we may be prohibited from providing a refund due to publisher restrictions. If a product is not eligible for a refund, this will be stated in the product description.
Request a Refund
To request a refund, please submit a request to our Customer Support team.
For more information, see our Refund Policy.