We want our users to have the best experience possible with Olive Tree products. We realize that, on occasion, a product may not meet your expectations, therefore we can consider requests for refunds made within 30 days of the purchase of that item on our website, OliveTree.com. Once approved, the funds will be returned to your billing account, usually within 3-5 business days.
We are not able to provide or guarantee refunds on purchases made within app stores, such as iTunes. Those purchases are not processed through our system, but rather through the device's app store and are subject to the terms and conditions that you agreed to when you set up your account with them. You would need to reach out to the appropriate app store to request a refund from them.
In certain cases, we may be prohibited from providing a refund due to publisher restrictions. If a product is not eligible for a refund, it will be stated in the product description.
To request a refund Submit a Request.