5.4 Windows Desktop - Troubleshooting

Please note that this help article is for an older version of the Bible Study app. If you have installed the latest version of the app through our website, please click here for up-to-date help articles.

This guide should be used if you are experiencing problems with the Olive Tree application on your Windows 7 Desktop computer. Each problem is unique, so it’s possible that some of these steps may not be relevant to your particular issue. However, these are the steps that our support team would take to try and resolve the problem. Follow this guide and only take as many steps as needed to get your issue resolved.

If at any point you feel uncomfortable with the troubleshooting process, please feel free to contact our support team. Include a specific description of the issue you’re having and one of our support members will contact you as quickly as possible.

If possible, sync your annotations before continuing with troubleshooting steps. You will need an Olive Tree account to sync your annotations. Sign up for an account here.

Select the ‘Bible+’ menu in the upper left hand corner.

Select ‘Backup & Sync’.

If you are not signed in, you will be prompted to sign into your Olive Tree account.

1. Restart your PC.

A PC restart will help clear out any processes that are stuck and will make sure there aren’t any conflicts with other applications.

2. Reset the Olive Tree settings.

In order to reset settings, you need to access the built-in diagnostic tool.

You can access the diagnostic tool by holding the ‘Ctrl’ and ‘Shift’ keys on your keyboard while you click on the Olive Tree app icon to open the application.

A small window should open with three different options. Click on ‘Reset Settings’ to revert your Olive Tree app to its default settings.  Then, select ‘Continue to Bible+’ and check to see if the issue has been resolved.

3. Check for updates.

We push out updates to add features, fix bugs, and improve performance. It’s possible that the problem may be fixed in the current version of the app if you are using an older version.

 Click the ‘Bible+’ button in the top-left corner of the application to expose the app menu. Next, click the ‘Check for updates’ buttons.

If the app is up to date, you will see a popup message that says “Bible+ is up-to date”.

If latest version of the app is not installed then you will be prompted to update the app. Follow the onscreen instructions and make sure the latest version is installed.

4. Re-download the resource(s) that are exhibiting problems.

First, sign into your Olive Tree account:

Click the ‘Bible+’ menu in the top left corner of the app. Next, click on the ‘Account’ button. Enter your account credentials in the popup that is displayed. Click the ‘Login’ button and the application will verify your account credentials. Once you sign in, the app will prompt you to restart. Click ‘OK’ and then restart the app.

Once the app is open again, click the ‘Purchased Books’ option from the left column to see a list of all the titles registered to your Olive Tree account. You can re-download titles by clicking on the corresponding button next to that specific title. Even if the button says ‘Installed’, you can click on that button to start a new download of that resource. New downloads will replace the currently installed one and will not take up additional memory.

5. Update/Install the latest version of .NET Framework.

Please check to make sure you have the most up to date version of the .NET Framework.  The application requires .NET Framework 4.0. You can check, and install from here: http://www.microsoft.com/download/en/details.aspx?id=17851

6. Re-install the application.

The last resort in troubleshooting is a full re-installation of the Olive Tree application, and should only be attempted if the above efforts fail. Please note that uninstalling and then reinstalling the program will cause you to lose any bookmarks, highlights, and notes you have created unless you have utilized the Study Sync system. Before re-installing The Olive Tree app, be sure you have backed up all of your annotations.

First, remove the program using your Control Panel. After the program is removed, download and run the latest version of the app from here.

7. Installation failure

If the installation of the application is failing, you may want to try the offline version of the installer. The standard installation utilizes the ClickOnce installation method, which downloads components of the app during the installation. If this process is interrupted, the entire installation will fail. This failure is fairly common for people using slower, less stable connections (3G, 4G, etc.)

The offline installer can be downloaded from the same page as the standard download, but you will need to click the ‘Click here for the offline installer’.

Still having problems?

Submit a support ticket so one of our support members can provide you with further instructions. Be sure to include a specific description of the problem you’re experiencing so they can provide you with the most relevant information possible.

Have more questions? Submit a request