iPhone/iPad (OT 7.1)- Troubleshooting and Support

Basic Troubleshooting Steps

IMPORTANT INFORMATION - SYNC YOUR ANNOTATIONS
Before going through the following suggestions we recommend that you back up any saved passages, notes, highlights, reading plans, tags, categories, and/or book ribbons to the Olive Tree Study Sync servers. To do so, take the following steps:

  • Tap the Menu icon in the upper left corner.
  • Tap the 'Sync' button under Support.

RESTART YOUR DEVICE
Please try a simple restart of your device. If it hasn't been turned off in a while, it may exhibit some odd behavior with running certain applications. If you are not familiar with restarting your iOS device, instructions are available on Apple's website here: http://support.apple.com/kb/HT1430?viewlocale=en_US&locale=en_US 

RESCAN LIBRARY
Go into the general Settings application for your device. This is not in the Bible Study App, but under the Settings app on your iOS device. Scroll down until you see the Olive Tree app icon that is installed on your device, and select the 'On' position for 'Rescan Library'.

Re-open the Bible Study app. You will see a prompt saying it needs to be re-started. Tap OK and open the app to see if the issue is resolved.

CHECK FOR UPDATES OF THE BIBLE STUDY APP
It may be possible that the problem you are encountering was fixed in an update to the program. Check for any updates by opening the 'App Store' icon from your device and selecting the 'Updates' tab.

RE-DOWNLOAD YOUR TITLE (if applicable)
Depending on your issue, you may just need to re-download the resource (e.g. NIV, Purpose Driven Life) you are having problems with. To do so, follow these steps:

  • Select the Library icon (three book spines in the upper left corner with a cross on the middle spine).
  • Select the Store button in the upper right corner.
  • Select the 'Purchased' tab at the bottom of the screen.
  • Find the resource you need to re-download.
  • Tap on 'Installed' or 'Download' on the resource to start a new download.

Contact Our Support Team

It is possible that your app will require further troubleshooting steps than what is listed above. Please contact our support team so that they can assist you with the issue you are experiencing.

We DO NOT recommend reinstalling the app without being told to do so by our support staff. This can lead to permanent loss of your annotations. 

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