About Olive Tree Study Sync
Study Sync synchronizes your annotations—such as notes, highlights, reading plans, saved passages, book ribbons, categories, and tags—between your device(s) and your Olive Tree account. This allows you access your annotations across all your devices using the Olive Tree Bible App. Additionally, it securely backs up your data outside your device, ensuring your work is safe. If you get a new device or reinstall the Olive Tree app, syncing will restore any annotations previously synced to your Olive Tree account.
How to Sync:
Follow these steps to turn automatic sync on or off in your Olive Tree app:
- Tap the Settings icon on the toolbar (gear icon).
- Tap Advanced Settings.
- Tap Automatic Sync.
- Toggle Automatically Sync My Data off or on depending on your preference.
If you choose to disable automatic sync, you can manually sync by tapping the Menu and then Sync.
Troubleshooting
If sync is giving you an error message or is not completing, here are some initial troubleshooting steps you can follow before you contact Customer Support:
Restart your Device:
Please try a simple restart of your device. If it hasn't been turned off in a while, it may exhibit some odd behavior with running certain applications. If you are not familiar with restarting your iOS device, instructions are available on Apple's website here. Once you have rebooted your device, try syncing again.
Reset Settings:
Open the general Settings application for your device and select Apps. Then, scroll down and select the Olive Tree app you have installed. Toggle the 'Reset Settings' option to the 'On' position.
Re-open the Olive Tree Bible App. You should see a prompt saying that the app needs to be re-started. Tap OK and open the app again.
Resetting settings will log you out of your account, so you'll need to log back in. To log into your account:
- Tap the Settings icon.
- Tap Advanced Settings.
- Tap Login / Register at the bottom of the Advanced Settings menu and enter your username and password.
Check to see if your issue is resolved. If not, proceed to the next step.
Check your Internet Connection:
If you still cannot sync, please check your Internet connection using these options:
- Try opening the store from within the app by tapping the Store (shopping cart) icon.
- Try 'Google.com' through your web browser (Safari, Chrome, etc.) to ensure connectivity.
If your app is still not syncing, please contact our Customer Support team. We’ll help you troubleshoot further.
We DO NOT recommend reinstalling the app without being instructed to do so by our Customer Support staff. This can lead to permanent loss of your annotations (notes, highlights, etc.)