7.0 Android Phone - Troubleshooting

Troubleshooting Steps

This guide should be used if you are experiencing problems with the Olive Tree application on your Android Phone. Each problem is unique, so it’s possible that some of these steps may not be relevant to your particular issue. However, these are the steps that our support team gives to cover all possible angles of the issue. Follow this guide and only take as many steps as needed to get your issue resolved.

If you feel uncomfortable with the troubleshooting process at any point, please feel free to contact our support team. Include a specific description of the issue you’re having and one of our support representatives will contact you as soon as possible.

If possible, sync your annotations before continuing with the troubleshooting steps. You will need an Olive Tree account to sync your annotations. Sign up for an account here.

Disable Developer Options

Go to Settings (for your device, not in the Olive Tree app)>Developer Options>Apps>Don't keep activities (make sure that this is not checked). Note: This setting may not be available depending on your version of Android.

Restart Your Device

Power off your device for 5 seconds and turn it back on. Putting the phone in 'Sleep' mode does not power off your device.

Delete the Config Folder:

You will need to access your internal memory or SD card by using a USB connection to your computer. You can also use or download a file manager application from the Google Play Store (e.g. the free Astro File Manager app).

Using the file manager, navigate in your device storage to Android/data/biblereader.olivetree/files and delete the Config folder from the Olive Tree directory, which will be located either on your internal memory/card or on your external SD card. After you have deleted the folder, reboot your device and try your app again. If the problems are still present, move to the next step.

Delete the Managed Data Folder:

Important: Please be aware that the following steps will remove your annotations.

You will need to access your internal memory or SD card by using a USB connection to your computer or by downloading and using a file manager application from the Google Play Store (e.g. the free Astro File Manager app). Using the file manager, navigate in your device storage to Android/data/biblereader.olivetree/files and locate the 'managed_data' folder and delete it. After you have deleted the folder, reboot your device and try your app again.

Delete the Entire Olive Tree Directory:

Important: Please be aware that the following steps will remove your annotations.

The biblereader.olivetree directory can be deleted using a file management program or with your device connected to a PC. Once you have done this, reopen the app 

You will need to log into your Olive Tree account again to download any resources you purchased through Olive Tree.

Clear Data:

Important: Please be aware that the following steps will remove your annotations.

  • Find the Settings in your device's Application Tray.
  • Tap on the Applications Menu.
  • Tap on Manage Applications.
  • Now find your Bible Study application.
  • Tap the Clear Data button.
  • Re-open the app to see if the issue has been fixed.

Reinstall the Application:

Important: Please be aware that the following steps will remove your annotations.

  • First, delete the Olive Tree directory as described above.
  • Find the Settings in your device's Application Tray.
  • Tap on the Applications Menu.
  • Tap on Manage Applications.
  • Now find your Bible Study application and open it.
  • Look for the Uninstall button.

Re-install the Bible Study App from the Google Play Store:

  • Exit to the home screen of your device and locate the Google Play Store.
  • Touch the menu button on your device.
  • Select My Apps and locate your Bible Study application.
  • Tap on it to begin the Installation.
  • Once installed, please reboot your device.
  • You will need to sign into your account, re-sync your annotations and reinstall any resources you purchased.

Still having problems?

Submit a support ticket and one of our support members will provide you with further instructions. Be sure to include a specific description of the problem you’re experiencing so he or she can provide you with the most relevant information possible.

Have more questions? Submit a request