We have identified an issue in the iOS BibleReader program (iPod, iPhone, iPad) that causes users with a space or certain non-alphanumeric characters in their user names or passwords to see a “Download failed with error: Bad URL” when attempting to access products within their Olive Tree library. If you are experiencing this problem, you will see the error when selecting the downloads tab within the store section of the program.

If you are experiencing this issue, and have identified that your username has a space or other character that might be keeping you from a successful download, please do the following:

Log into your account on the Olive Tree website using a browser:
https://www.olivetree.com/store/secure_login.php

Select the "modify my profile" link.
Change your username and/or password to something that doesn't contain a space or a special character.
Select the submit button.

Now return to your BibleReader program.
Select the A* icon from the toolbar and select the "advanced Settings" button.
Select the Account: xxxxx button (where xxxxx is your username) at the bottom of the advanced settings screen and change the login details to reflect the new username.

Attempt your download again.

Please note that the problem should be corrected in the next update!

If you just downloaded and installed your new Mac BibleReader, but aren’t seeing your purchases, there may be two things that are affecting what you are seeing in your library.

REGISTERING YOUR PURCHASES

The first occurs if you have ever made purchases from within your iPhone, Android, or iPad BibleReader program, but never registered your purchases with Olive Tree. Without that registration, your books will not appear in the "Purchased Books" tab in your Mac BibleReader program.

To make the products available on Mac, you will need to register them on your mobile devices first. The steps below outline the process for Apple devices, and the Android BibleReader is almost the same.

Open your library and then tap on the "Store" button.

Tap on the Purchased Tab.

Tap on "Back up and synchronize books with your Olive Tree account".

If you do not have an Olive Tree account:

 - Follow steps 1-3 above.

 - Tap on "Create Account"

 - Enter your email address and a password and tap on "Create Account"

Now login on your Mac by going to the Account tab on the Mac top menu bar and putting in your account information. You then may need to close BibleReader on your Mac, and reopen it to see the books listed in the "Purchased Books" tab.

If for some reason your products are not registering, please use the "request assistance" button on the support page.

BOOKS NOT YET AVAILABLE ON THE MAC PLATFORM

Although the Olive Tree team has been working very hard to secure all the necessary permissions for our various titles, there remains about 135 titles that we are still working on obtaining. Keep watching as further titles become available in the coming weeks!

This is a quick note to let everyone know that there are currently about 135 titles (out of 1300+) that are not yet available for Mac. We hope to have all the Olive Tree titles currently available for iPhone and iPad on the Mac shortly and are working hard to complete all the permissions to do so.

Thank you for your patience, and we hope you enjoy our new Mac BibleReader!

We're happy to announce that BibleReader is now available on the Mac! 

You need to be running Mac OSX 10.7 (Lion) to install BibleReader on your Mac, and it's only available from the Mac App store.

Here's a link to take you directly to the App Store page:

http://itunes.apple.com/us/app/biblereader/id472790630?mt=12

We've written a very brief Quick Start Guide for the Mac:

http://www.olivetree.com/help/guides/mac.php

More info to follow, and please feel free to send us any support questions to: support@olivetree.com

Did you just get a new Kindle Fire? 

We're excited that OliveTree BibleReader is available on the first day of launch with the new Kindle Fire.

As is the case with other developers with applications on the Fire, we were unable to test with a real Kindle until November 15th when it arrived in our office. Once we were able to test out the performance of the product, we confirmed that current customers with existing Olive Tree accounts were unable to download their previous purchases within the application.

Our developers quickly identified the problem and we will be submitting an update to fix the issue shortly. Once it has been reviewed and approved by Amazon you will be able to download it to your device.

We recommend waiting for the update, but if you need to access your resources quickly and have a a comfort level with downloading and moving files with a file manager application, please see the following instructions.

PREPARE FOR DOWNLOADING YOUR FILES:

1. On your computer, open your browser to www.OliveTree.com.
2. Tap on the 'current device' link near the upper right corner of our homepage, (it's above the View Cart and Shopping Cart icon) to open the Device Chooser page.
3. Scroll down below all the pictures, and select the "BlackBerry with SD Card" link in the grey area near the bottom. That link will set the website to download a version of the files that will work better with the program, and after you’ve selected it should return you to your My Account page (if not, just click on the Account link at the top center of the OliveTree homepage).

 DOWNLOAD THE FILES

1. Login into your Olive Tree account at: https://www.olivetree.com/store/secure_login.php
2. Tap on the "My Personal Library" link.
3. Tap on the Orange download button to the right of the resource you'd like to install.
4. When prompted, save the files to a location that you can quickly access later.

INSTALL THE FILES TO THE KINDLE

1. Use a micro USB cable to connect the Kindle Fire to your computer (the cable that came with earlier Kindle devices came with one of these, as well as many cell phones).
2. The files you download will end in .pdb, copy them from the directory where you saved them on your computer over to Kindle/OliveTree folder on your Kindle . 
3. If Bible reader is open, please close it.
4. Open BibleReader and confirm that your resources now appear in the Library . 

We apologize for any inconvenience, and hope to have an update available soon!